Innovative Customer Service

Contact Center & Voicebot Solutions

Revolutionize communication with your clients. We build modern, omnichannel Contact Centers based on the AWS cloud (Amazon Connect) and deploy intelligent Voicebots and Chatbots that solve your customers' problems without waiting on the line.

Automate Your Helpline

The Challenge: Inefficient and Expensive Helpline

Long wait times, frustrated customers, lack of analytics for conducted calls, and huge maintenance costs of physical PBX hardware. Traditional telephone exchanges don't scale, and agents waste time answering the same repetitive questions.

The Solution: Cloud Contact Center & AI

We deploy Amazon Connect – the most advanced Omnichannel Cloud Contact Center. We design virtual assistants (Voicebots) that can converse with customers in natural language, independently process orders or schedule appointments, escalating only the most difficult cases to a live agent.

Key Benefits

  • 24/7 Availability: Customers get their issues resolved instantly, at any time of day or night.
  • Operational Cost Reduction: Decrease helpline traffic by up to 60% by offloading agents to bots.
  • Serverless (Pay-as-you-go): You only pay for consumed talk minutes – no physical PBX to maintain.

Implementation Process

1

Flow Design

We analyze the most common reasons for customer contact and design optimal IVR paths and conversation scenarios (Contact Flows).

2

AWS Configuration

We create and configure the Amazon Connect instance, set up call routing, queues, and assign phone numbers.

3

Bot Building (Lex / AI)

We implement NLU (Natural Language Understanding) solutions, creating Voicebots that truly understand the caller's intent.

4

CRM Integration

We provide CTI integration (e.g., Salesforce, Zendesk) so the agent has a view of the full customer history the moment they pick up the phone.